Richmond Hotel
Hotel in the centre, with praised rooms and three complaints about ants
A central stay with a praised breakfast and a network socket in the room
The rooms, the breakfast and the housekeeping are praised. Weigh, though, the three reviews reporting ants and above all how they say their complaint was handled.
Hotel on Columna street, in the centre. The good reviews are detailed and they converge: one guest describes it as stylish, modern, clean and tidy, with good value for money, a top-quality breakfast, free wifi and a network socket in every room, and calls the housekeeping superb. The same guest notes that, compared with other hotels, the rooms are slightly smaller but perfectly adequate. The reception staff are praised separately as welcoming and pleasant. There is, however, a serious problem, reported in three one-star reviews, two of them describing the same stay: an ant infestation in one of the rooms. What weighs as much as the insects is how the complaint was handled: the guests say they received no solution, no compensation, not even an apology, that the staff shifted the blame onto them, claiming it happened because they kept food in the room, and that the receptionist ignored their feedback completely. A third, separate one-star review also says the room was full of ants and describes the service as unprofessional.
- Rooms described as stylish, modern, clean and tidy
- The breakfast, called top quality
- Good value for money
- Free wifi and a network socket in every room, a rare detail
- The housekeeping, called superb
- The reception staff, praised as welcoming and pleasant
- A central location, close to the cathedral and the opera
- Suited to children, per Google data
- The hotel room
- The facade on Columna
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“Such a disappointment. Would not recommend. One of the rooms had a serious ant infestation during our stay. Instead of receiving timely help or even a simple apology, we were met with disappointing service. There was no compensation offered, no real solution provided, and to make matters worse, the staff shifted the blame onto us, claiming it happened because we had food in th…”
“We stayed at Richmond Hotel in Chișinău, booking several rooms, and in one of them we had a serious ant infestation during our stay. Unfortunately, instead of receiving prompt assistance or even an apology, we were met with poor customer service: no compensation, no proper solution, and instead, the staff tried to blame us, saying it was because we had food in the room. The fr…”
“The Richmond hotel is excellent – stylish, modern, tasteful, clean, tidy, great value for money, top quality breakfast, free wifi and there are RJ45 connections in each room. Staff were excellent. The rooms are slightly smaller than I've experienced in other hotels – but perfectly adequate. I had a single room with double bed, my mate had a larger double room for very little…”
- Three one-star reviews report an ant infestation in the rooms
- The guests say they received no solution, no compensation and no apology
- The staff shifted the blame onto them, claiming it happened because they kept food in the room
- The receptionist ignored their feedback completely, in two of the reviews
- A third review describes the service as unprofessional and unfriendly
- The rooms are slightly smaller than in other hotels, as a satisfied guest notes
- Google shows no opening hours and publishes no prices